1.1 Account Balance Responsibility

The company is financially responsible for the clients account balance in any particular moment.

1.2 Responsibility Timeline

Company's financial responsibility starts with the first record about the customer's deposit and continues up to a full withdrawal of funds.

1.3 Client Withdrawal Rights

The client has the right to demand from the Company any amount of funds which is available in his/her account at the time of the enquiry.

1.4 Official Payment Methods

The only official methods of deposits/withdrawals are the methods which appear on the company's official website. The client assumes all the risks related to the usage of these payment methods since the payment methods are not the company's partners and not the company's responsibility.

The company is not responsible for any delay or cancelation of a transaction which was caused by the payment method. In case the client has any claims related to any of the payment methods, it is his/her responsibility to contact the support service of the particular payment method and to notify the company about those claims.

1.5 Third Party Services

The company does not assume any responsibility for the activity of any third party service providers which the customer may use in order to make a deposit/withdrawal.

The company's financial responsibility for the client's funds starts when the funds have been loaded to the company's bank account or any other account related to the payment methods which appear on the company's website. In case any fraud is detected during or after a financial transaction, the company reserves the right to cancel such transaction and freeze the client's account.

1.6 Technical Mistakes

In case of any technical mistakes related to financial transactions, the company reserves the right to cancel such transactions and their results.

2.1 Registration Steps

Client's registration is based on two main steps:

• Client's web registration
• Client's identity verification

In order to complete the first step the client needs to:

• Provide the company with his/her real identity and contact details
• Accept the company's agreements and their appendices

2.2 Identity Verification

In order to complete the second step the company needs to request and the client needs to provide:

• A scan or digital photo of his/her identification document
• Full copy of all the pages of his/her ID document with the photo and personal details

The company reserves the right to demand from the client any other documents, such as payment bills, bank confirmation, bank card scans or any other document that may be necessary during the identification process.

3.1 Deposit Procedure

In order to make a deposit, the client shall make an enquiry from his Personal Cabinet. In order to complete the enquiry, the client needs to choose any of the payment methods from the list, fill in all the necessary details and continue with the payment.

3.2 Available Currencies

The following currencies are available for deposit: USD

3.3 Processing Times

Withdrawal request processing time depends on the payment method and may vary from one method to another. The company cannot regulate the processing time.

• In case of using electronic payment methods, the transaction time can vary from seconds to days
• In case of using direct bank wire, the transaction time can be from 3 up to 45 business days

5.1 Withdrawal Request

At any time a Client can withdraw a part or all funds from his/her Account by sending the Company a Request for Withdrawal containing the Client's order to withdraw money from the Client's Account, which complies with the following terms:

• The Company will execute the order for withdrawal from the Client's trading account, which will be limited by the remaining balance of the Client's Account at the time of order execution
• The Client's order to withdraw money from the Client's Account must comply with the requirements and restrictions set forth by current legislation
• Money from the Client's Account must be withdrawn to the same payment system with the same purse ID that was previously used by the Client to deposit funds

5.2 Execution Process

A Request for Withdrawal is executed by transferring the funds to the Client's External Account by an Agent authorized by the Company.

5.3 Currency Conversion

The Client shall make a Request for Withdrawal in the currency of the deposit. If the deposit currency is different from the transfer currency, the Company will convert transfer amount into the transfer currency at the exchange rate established by the Company.

5.4 Transfer Currency

The currency in which the Company makes transfers to the Client's External Account may be displayed in the Client's Dashboard, depending on the currency of the Client's Account and the withdrawal method.

5.5 Fees and Commissions

The conversion rate, commission and other expenses related to each withdrawal method are set by the Company and may be changed at any time at the Company's sole discretion.

5.6 Withdrawal Limits

The Company reserves the right to set minimum and maximum withdrawal amounts depending on the withdrawal method. These restrictions will be set out in the Client's Dashboard.

5.7 Order Acceptance

The withdrawal order is deemed accepted by the Company if it is created in the Client's Dashboard, and is displayed in the Balance History section and in the Company's system for accounting clients' requests.

5.8 Processing Time

The funds will be withdrawn from the Client's account within five (5) business days.

5.9 Failed Transfers

If the funds sent by the Company pursuant to a Request for Withdrawal have not arrived in the Client's External Account after five (5) business days, the Client may ask the Company to investigate this transfer.

5.10 Error Resolution

If the Client has made an error in the payment information when drawing up a Request for Withdrawal that resulted in a failure to transfer money to the Client's External Account, the Client will pay a commission for resolving the situation.

6.1 Bank Wire Transfer

The Client may send a Request for Withdrawal by bank wire transfer at any time if the Company accepts this method at the time of funds transfer.

• The Client may make a Request for Withdrawal only to a bank account opened in his/her name
• Any charge/fee will be paid by the client, not by the company
• The Company must send the money to the Client's bank account in accordance with the information in the Request for Withdrawal
• The Client understands and agrees that the Company assumes no liability for the time a bank transfer takes

6.2 Electronic Transfer

The Client may send a Request for Withdrawal by electronic transfer at any time if the Company uses this method when the transfer is made.

• The Client may make a Request for Withdrawal only to his/her personal electronic payment system wallet
• The Company must send money to the Client's electronic account in accordance with the information in the Request for Withdrawal
• The Client understands and acknowledges that the Company is not responsible for the time an electronic transfer takes